On my birthday, in June of 2012, I spoke in Amsterdam at the 6th Annual 2012 Frost & Sullivan Executive MindXChange conference on my experience and work at Electronic Arts, BioWare, and the lessons I learned from the setup of a global customer support solution from scratch. I guess I didn’t mess it up too …
In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic. That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …
I’ll be speaking at the 6th Annual Frost & Sullivan’s Customer Contact Convention in Amsterdam on June 10th, 2012 at 2.30 PM. Here are the details, please join me there. EXECUTIVE INSIGHT Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Jason Scott Livingston, Director of Customer Services, BioWare Ireland, Galway – Electronic Arts …
I’ve been invited to speak at the Frost & Sullivan 6th Annual Customer Contact MindXChange this June in Amsterdam. The subject of my talk is: Executive Insight – Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Please feel free to attend. Details:
Key Note Speaker at GAMES FLEADH 2012 (8th Annual) March 14th, 2012 LINKS: Me on the News: RTE The Official Games Fleadh Website The 2012 GamesPro Webpage Article: Talent is Ireland’s Secret Weapon in Digital Games Race Article: Industry leaders predict huge growth in Ireland’s Digital Gaming Sector Article: Game developer graduates in demand and …
On February 22nd, 2012 I was invited to speak to a body of students at the Galway Mayo Institute of Technology in Galway, Ireland. It was an incredible opportunity. The conversation took place over an hour and a half period, was conducted in a loose manner with questions and answers throughout. The core subject matter …
I participated as an expert panelist at the 2009 GDC Online convention in Austin, Texas. The panel was moderated by Gordon Walton (BioWare), and I was joined by John Erskine (NCSoft), and Phil Dean (Cryptic Studios). The subject was: Leveraging Customer Service Quality Through Tools Overview: All customer service personnel want to help our customers, …