“It was a great opportunity to work directly with Jason during his tenure at Zynga. He outlined a clear vision of how to unite our customer service and community efforts into a single focus which could deliver a consistent experience for our players. He innately understands the need to drive towards a unified support operation …
“Jason is a inspirational leader who’s core passion is the delivery of service to the consumer base that is relevant, of its time, drives a deeper relationship and all in the context of prudent investment where it impacts most. He is courageous in his chase for what is right for the consumer and is comfortable …
On my birthday, in June of 2012, I spoke in Amsterdam at the 6th Annual 2012 Frost & Sullivan Executive MindXChange conference on my experience and work at Electronic Arts, BioWare, and the lessons I learned from the setup of a global customer support solution from scratch. I guess I didn’t mess it up too …
In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic. That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …