“Jason is a inspirational leader who’s core passion is the delivery of service to the consumer base that is relevant, of its time, drives a deeper relationship and all in the context of prudent investment where it impacts most. He is courageous in his chase for what is right for the consumer and is comfortable …
On my birthday, in June of 2012, I spoke in Amsterdam at the 6th Annual 2012 Frost & Sullivan Executive MindXChange conference on my experience and work at Electronic Arts, BioWare, and the lessons I learned from the setup of a global customer support solution from scratch. I guess I didn’t mess it up too …
In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic. That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …
I’ll be speaking at the 6th Annual Frost & Sullivan’s Customer Contact Convention in Amsterdam on June 10th, 2012 at 2.30 PM. Here are the details, please join me there. EXECUTIVE INSIGHT Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Jason Scott Livingston, Director of Customer Services, BioWare Ireland, Galway – Electronic Arts …
Dr. Gallois wrote Jason, almost a full year since leaving the division of CPWPLC, with the kind words, “…You added a great deal of value to TPHS and we still value the understanding you gave to the Company and the group.” – emphasis added. Dr. Nina Gallois – Managing Director – TPH Services Sarl – …
I participated as an expert panelist at the 2009 GDC Online convention in Austin, Texas. The panel was moderated by Gordon Walton (BioWare), and I was joined by John Erskine (NCSoft), and Phil Dean (Cryptic Studios). The subject was: Leveraging Customer Service Quality Through Tools Overview: All customer service personnel want to help our customers, …
Tom Detain was appointed by CPWPLC to deliver a successful setup and startup of the TPH Services enterprise in Luxembourg. Working with Dr. N. Gallois, Managing Director, Jason helped to deliver a sound understanding of the corporate structure, inter-company agreements, and compliance requirements. Following a presentation in London made by Dr, Gallois and Jason at …
“Jason has a mastery of Customer Service principles and their application. He has fully delivered against our expectations…with positive feedback from his counterparts in the UK, Germany, and France.” – Richard G. Minor was instrumental in bringing Jason over to Luxembourg as the Senior Manager of Member Services for AOL Europe Services. Jason and Rick worked …
“Jason is a talented, big-picture leader who both gives and takes guidance well. When working with Jason, I always appreciated his sincere and professional approach to making business decisions, coaching others and managing through difficult situations.” – June 6, 2010 Talion Nelson was the General Manager of the call center in Oklahoma City for AOL. …
“Jason’s creative talents, winning personality, innovation and enthusiasm are major assets to the team and will serve him and AOL well as we move further…Jason definitely shows the signs of being a future star!” Philip Fleet – Director of Retention – AOL Time Warner Inc. – 28.07.2001 Philip Fleet was Jason’s first boss at AOL …