Welcome to the online webpage of Jason Scott Livingston. Here you can find a little more about me, my online CV, my work as a visionary and leader, recommendations from previous colleagues, clients, and fans, my work as a speaker, previous talks I’ve given, feedback, my blog, favorite links, personal work, and how you can …
Hello, I am Jason Scott Livingston. I love live services. There is nothing like managing the complicated processes of developing products and teams required to nurture a living product/service that has a constant live connection to your customer and client community. My experience includes: Executive leadership, board directorships, operational leadership, customer experience, exceptional client services, …
“It was a great opportunity to work directly with Jason during his tenure at Zynga. He outlined a clear vision of how to unite our customer service and community efforts into a single focus which could deliver a consistent experience for our players. He innately understands the need to drive towards a unified support operation …
“Jason is a inspirational leader who’s core passion is the delivery of service to the consumer base that is relevant, of its time, drives a deeper relationship and all in the context of prudent investment where it impacts most. He is courageous in his chase for what is right for the consumer and is comfortable …
On my birthday, in June of 2012, I spoke in Amsterdam at the 6th Annual 2012 Frost & Sullivan Executive MindXChange conference on my experience and work at Electronic Arts, BioWare, and the lessons I learned from the setup of a global customer support solution from scratch. I guess I didn’t mess it up too …
“Jason is a true customer experience leader. Since starting with BioWare he has defined a clear global customer experience strategy to meet BioWare’s needs and then executed on it. That the recent highly complex, pressurized and large global launch Jason led was a success is no surprise – doing this in a very aggressive three …
In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic. That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …
“I had the pleasure to work with Jason on the launch of Legue of Legends in Russia and CIS countries. It was a huge undertaking and Jason was heavily involved in all the related projects big and small: founding a new office building for the growing team, screening and recruitment of the candidates, defining the …
I’ll be speaking at the 6th Annual Frost & Sullivan’s Customer Contact Convention in Amsterdam on June 10th, 2012 at 2.30 PM. Here are the details, please join me there. EXECUTIVE INSIGHT Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Jason Scott Livingston, Director of Customer Services, BioWare Ireland, Galway – Electronic Arts …
“I hired Jason into Bioware/EA in April 2009 and he reported to me until Dec 2010. During this time, Jason was the Customer Service Director for Bioware’s massive Star Wars: The Old Republic MMO project and was responsible for building our CS organization from the ground up. He was employee #1. Jason is a CS …