“Jason is a inspirational leader who’s core passion is the delivery of service to the consumer base that is relevant, of its time, drives a deeper relationship and all in the context of prudent investment where it impacts most. He is courageous in his chase for what is right for the consumer and is comfortable …
On my birthday, in June of 2012, I spoke in Amsterdam at the 6th Annual 2012 Frost & Sullivan Executive MindXChange conference on my experience and work at Electronic Arts, BioWare, and the lessons I learned from the setup of a global customer support solution from scratch. I guess I didn’t mess it up too …
In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic. That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …
“I hired Jason into Bioware/EA in April 2009 and he reported to me until Dec 2010. During this time, Jason was the Customer Service Director for Bioware’s massive Star Wars: The Old Republic MMO project and was responsible for building our CS organization from the ground up. He was employee #1. Jason is a CS …
“I had the luxury to work for Jason for over two years as together we built up the Customer Service Global model for Star Wars The Old Republic. I was Jason’s first hire early and right from the “get go”, I was impressed with the knowledge and experience Jason has when it came to knowledge …