Panelist: GDC Online/Austin 2009: Leveraging Customer Service Quality Through Tools
I participated as an expert panelist at the 2009 GDC Online convention in Austin, Texas. The panel was moderated by Gordon Walton (BioWare), and I was joined by John Erskine (NCSoft), and Phil Dean (Cryptic Studios). The subject was: Leveraging Customer Service Quality Through Tools Overview: All customer service personnel want to help our customers, …