I’ve been invited to speak at the Frost & Sullivan 6th Annual Customer Contact MindXChange this June in Amsterdam. The subject of my talk is: Executive Insight – Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Please feel free to attend. Details:
“I had the luxury to work for Jason for over two years as together we built up the Customer Service Global model for Star Wars The Old Republic. I was Jason’s first hire early and right from the “get go”, I was impressed with the knowledge and experience Jason has when it came to knowledge …
Key Note Speaker at GAMES FLEADH 2012 (8th Annual) March 14th, 2012 LINKS: Me on the News: RTE The Official Games Fleadh Website The 2012 GamesPro Webpage Article: Talent is Ireland’s Secret Weapon in Digital Games Race Article: Industry leaders predict huge growth in Ireland’s Digital Gaming Sector Article: Game developer graduates in demand and …
“Jason Livingston is one of the most accomplished customer service / contact center professionals that I have ever worked with. He brings together deep expertise across multiple disciplines (e.g., strategy, people, process, technology) which enables him to be particularly effective. However, what really distinguishes Jason, above and beyond his talent level, is his professionalism and …
On February 22nd, 2012 I was invited to speak to a body of students at the Galway Mayo Institute of Technology in Galway, Ireland. It was an incredible opportunity. The conversation took place over an hour and a half period, was conducted in a loose manner with questions and answers throughout. The core subject matter …
Dr. Gallois wrote Jason, almost a full year since leaving the division of CPWPLC, with the kind words, “…You added a great deal of value to TPHS and we still value the understanding you gave to the Company and the group.” – emphasis added. Dr. Nina Gallois – Managing Director – TPH Services Sarl – …
I participated as an expert panelist at the 2009 GDC Online convention in Austin, Texas. The panel was moderated by Gordon Walton (BioWare), and I was joined by John Erskine (NCSoft), and Phil Dean (Cryptic Studios). The subject was: Leveraging Customer Service Quality Through Tools Overview: All customer service personnel want to help our customers, …
“…Jason has excellent writing & presentation skills and succeeded to make the audience passionate about his speech. It was a great pleasure to work with you.” Jean-David Van Maele – Finance Director – TPH Services sarl – 29.04.2010
“Having worked with Jason Livingston at AOL and at The Carphone Warehouse, I have appreciated most his dedication, professionalism and creativity. As Director Customer Service, he managed multiple teams in different locations to achieve high performance, best quality of the service provided to the customers and satisfied agents. Moreover, he had always a very good …
Tom Detain was appointed by CPWPLC to deliver a successful setup and startup of the TPH Services enterprise in Luxembourg. Working with Dr. N. Gallois, Managing Director, Jason helped to deliver a sound understanding of the corporate structure, inter-company agreements, and compliance requirements. Following a presentation in London made by Dr, Gallois and Jason at …