ZNGA1

Recommendation from Paul McInerney

“Jason is a inspirational leader who’s core passion is the delivery of service to the consumer base that is relevant, of its time, drives a deeper relationship and all in the context of prudent investment where it impacts most. He is courageous in his chase for what is right for the consumer and is comfortable …

gdc12

GDC Online 12 Presentation: Building a Successful Online Customer Support Program From Scratch

In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic.  That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …

EABlue

Recommendation from Ruben Cortez

“I hired Jason into Bioware/EA in April 2009 and he reported to me until Dec 2010. During this time, Jason was the Customer Service Director for Bioware’s massive Star Wars: The Old Republic MMO project and was responsible for building our CS organization from the ground up. He was employee #1. Jason is a CS …

BioWare Old

Recommendation from Thor Biafore

“I had the luxury to work for Jason for over two years as together we built up the Customer Service Global model for Star Wars The Old Republic. I was Jason’s first hire early and right from the “get go”, I was impressed with the knowledge and experience Jason has when it came to knowledge …