Recommendation from Thor Biafore

BioWare Old

“I had the luxury to work for Jason for over two years as together we built up the Customer Service Global model for Star Wars The Old Republic. I was Jason’s first hire early and right from the “get go”, I was impressed with the knowledge and experience Jason has when it came to knowledge in building a world-class Customer Service organization.

“A true professional that champions his people, Jason has extensive understanding of BPOs, multi-large call center operations, and demonstrated regularly his ability to build the juggernaut of an organization we built from the ground up. Jason handled all aspects of Customer Service and was a master at finding top people to compliment his style and needed areas of skill for the job at hand. Jason is a master with budgets and a true visionary that can see many steps ahead in his planning and operational build out, all skills of a true leader. I learned a tremendous amount from Jason and feel lucky to have been able to work so closely with Jason.”

Thor Biafore – Deputy Director of Customer Services – BioWare, a division of EA. – Former Global Customer Service Director for Blizzard Entertainment – 21.03.2012

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