On my birthday, in June of 2012, I spoke in Amsterdam at the 6th Annual 2012 Frost & Sullivan Executive MindXChange conference on my experience and work at Electronic Arts, BioWare, and the lessons I learned from the setup of a global customer support solution from scratch. I guess I didn’t mess it up too …
“Jason is a true customer experience leader. Since starting with BioWare he has defined a clear global customer experience strategy to meet BioWare’s needs and then executed on it. That the recent highly complex, pressurized and large global launch Jason led was a success is no surprise – doing this in a very aggressive three …
In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic. That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …
“I had the pleasure to work with Jason on the launch of Legue of Legends in Russia and CIS countries. It was a huge undertaking and Jason was heavily involved in all the related projects big and small: founding a new office building for the growing team, screening and recruitment of the candidates, defining the …