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Who is Jason Scott Livingston?

Hello, I am Jason Scott Livingston. I love live services. There is nothing like managing the complicated processes of developing products and teams required to nurture a living product/service that has a constant live connection to your customer and client community. My experience includes: Executive leadership, board directorships, operational leadership, customer experience, exceptional client services, …

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GDC Online 12 Presentation: Building a Successful Online Customer Support Program From Scratch

In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic.  That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …

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Recommendation from Dr. Gallois

Dr. Gallois wrote Jason, almost a full year since leaving the division of CPWPLC, with the kind words, “…You added a great deal of value to TPHS and we still value the understanding you gave to the Company and the group.” – emphasis added. Dr. Nina Gallois – Managing Director – TPH Services Sarl – …

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Recommendation from Richard G. Minor

“Jason has a mastery of Customer Service principles and their application.  He has fully delivered against our expectations…with positive feedback from his counterparts in the UK, Germany, and France.” – Richard G. Minor was instrumental in bringing Jason over to Luxembourg as the Senior Manager of Member Services for AOL Europe Services. Jason and Rick worked …

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Recommendation from Talion Nelson

“Jason is a talented, big-picture leader who both gives and takes guidance well. When working with Jason, I always appreciated his sincere and professional approach to making business decisions, coaching others and managing through difficult situations.” – June 6, 2010 Talion Nelson was the General Manager of the call center in Oklahoma City for AOL. …

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Recommendation from Philip Fleet

“Jason’s creative talents, winning personality, innovation and enthusiasm are major assets to the team and will serve him and AOL well as we move further…Jason definitely shows the signs of being a future star!” Philip Fleet – Director of Retention – AOL Time Warner Inc. – 28.07.2001 Philip Fleet was Jason’s first boss at AOL …

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Recommendation from Gavin Coxen

“Jason would be an incredible asset to any organization. His quick understanding, and amazing attention to detail assures both him – and any organization lucky enough to have him on board – a brilliant success.” Gaxin Coxen – Managing Director – Louis Dreyfus, Moscow – 24.07.2000 Gavin Coxen was a great man, and an incredible …