TP

Recommendation from Garrett J. Kenny

“Jason is a true customer experience leader. Since starting with BioWare he has defined a clear global customer experience strategy to meet BioWare’s needs and then executed on it. That the recent highly complex, pressurized and large global launch Jason led was a success is no surprise – doing this in a very aggressive three …

gdc12

GDC Online 12 Presentation: Building a Successful Online Customer Support Program From Scratch

In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic.  That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …