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Recommendation from Paul McInerney

“Jason is a inspirational leader who’s core passion is the delivery of service to the consumer base that is relevant, of its time, drives a deeper relationship and all in the context of prudent investment where it impacts most. He is courageous in his chase for what is right for the consumer and is comfortable …

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GDC Online 12 Presentation: Building a Successful Online Customer Support Program From Scratch

In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic.  That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …

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UPDATE: Focus and Takeaways from my upcoming presentation at the Frost & Sullivan MindXChange

I’ll be speaking at the 6th Annual Frost & Sullivan’s Customer Contact Convention in Amsterdam on June 10th, 2012 at 2.30 PM. Here are the details, please join me there. EXECUTIVE INSIGHT Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Jason Scott Livingston, Director of Customer Services, BioWare Ireland, Galway – Electronic Arts …

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Recommendation from Dr. Gallois

Dr. Gallois wrote Jason, almost a full year since leaving the division of CPWPLC, with the kind words, “…You added a great deal of value to TPHS and we still value the understanding you gave to the Company and the group.” – emphasis added. Dr. Nina Gallois – Managing Director – TPH Services Sarl – …

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Recommendation from Tom Detain

Tom Detain was appointed by CPWPLC to deliver a successful setup and startup of the TPH Services enterprise in Luxembourg. Working with Dr. N. Gallois, Managing Director, Jason helped to deliver a sound understanding of the corporate structure, inter-company agreements, and compliance requirements. Following a presentation in London made by Dr, Gallois and Jason at …

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Recommendation from Richard G. Minor

“Jason has a mastery of Customer Service principles and their application.  He has fully delivered against our expectations…with positive feedback from his counterparts in the UK, Germany, and France.” – Richard G. Minor was instrumental in bringing Jason over to Luxembourg as the Senior Manager of Member Services for AOL Europe Services. Jason and Rick worked …

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Recommendation from Talion Nelson

“Jason is a talented, big-picture leader who both gives and takes guidance well. When working with Jason, I always appreciated his sincere and professional approach to making business decisions, coaching others and managing through difficult situations.” – June 6, 2010 Talion Nelson was the General Manager of the call center in Oklahoma City for AOL. …

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Recommendation from Philip Fleet

“Jason’s creative talents, winning personality, innovation and enthusiasm are major assets to the team and will serve him and AOL well as we move further…Jason definitely shows the signs of being a future star!” Philip Fleet – Director of Retention – AOL Time Warner Inc. – 28.07.2001 Philip Fleet was Jason’s first boss at AOL …