UPDATE: Focus and Takeaways from my upcoming presentation at the Frost & Sullivan MindXChange

I’ll be speaking at the 6th Annual Frost & Sullivan’s Customer Contact Convention in Amsterdam on June 10th, 2012 at 2.30 PM.
Here are the details, please join me there.


Your Valued Customer: Differentiating Service and Enhancing the Customer Experience

Jason Scott Livingston, Director of Customer Services, BioWare Ireland, Galway – Electronic Arts Inc.

How to develop, focus, and drive a corporate strategy of customer experience that sets you apart from the competition and delivers against the challenge of customer loyalty and retention.  The opportunities in balancing best practice, costs, and challenges in your people and tools to deliver The best customer experience.

Key Take-Aways:

  • The key best practices in any strategic framework that a customer support organization should have to elevate you above your competition
  • The essential “secret” element in delivering customer loyalty and customer advocacy
  • Lessons learned from developing, establishing, and delivering an idea of customer support to a successful global 365x24x7 support model….from scratch to success


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