gdc12

GDC Online 12 Presentation: Building a Successful Online Customer Support Program From Scratch

In early 2012, I was invited by the Chairman of GDC Online to present at the conference on the work that I did for BioWare on the setup of the customer service solution for the launch of the MMORPG, STAR WARS: The Old Republic.  That fall, I delivered the following presentation: http://www.gdcvault.com/play/1016660/Building-a-Successful-Online-Customer Session Name Building …

FROST

UPDATE: Focus and Takeaways from my upcoming presentation at the Frost & Sullivan MindXChange

I’ll be speaking at the 6th Annual Frost & Sullivan’s Customer Contact Convention in Amsterdam on June 10th, 2012 at 2.30 PM. Here are the details, please join me there. EXECUTIVE INSIGHT Your Valued Customer: Differentiating Service and Enhancing the Customer Experience Jason Scott Livingston, Director of Customer Services, BioWare Ireland, Galway – Electronic Arts …

GAMESFL1

Key Note Address: Ireland Games Fleadh (Festival) 2012

Key Note Speaker at GAMES FLEADH 2012 (8th Annual) March 14th, 2012 LINKS: Me on the News: RTE The Official Games Fleadh Website The 2012 GamesPro Webpage Article: Talent is Ireland’s Secret Weapon in Digital Games Race Article: Industry leaders predict huge growth in Ireland’s Digital Gaming Sector Article: Game developer graduates in demand and …